frequently asked questions
If you can't find your question, feel free to contact us!
How much is the shipping?
We charge fixed shipping per order. Regardless of the weight and the number of articles. These costs amount to:
Netherlands: € 3,80
Europe: € 6,25
The rest of the world: € 8,95
In what ways can I pay?
You can transfer the money in advance to our bank account, pay with iDeal.
What is the delivery time?
We strive to ship all within 5 working days. If an item has a (temporarily) longer delivery time, this is stated in the relevant article! Rush orders are (usually) available upon request! We send parcels with Postnl.
Can I ship my order as a gift?
All orders are packaged as gifts! And sending it to another address than the billing address is not a problem! You can indicate when completing your order. There are no extra costs will be charged!
What inkpad can I use?
Inkpads with water based inks. It's better not to use inkpads that are suitable for textile/pottery because they contain a solvent that can effect the polymer (over time).
Are the stamps from Durftestempelen handmade?
The part you stamp with, is mechanically made from polymer. This part is hand-mounted on a wood block. Also, the preview image on the top of the block is applied with the hand.
Waht is polymer?
It is a flexible material which is also used for "clear stamps". For more information go to Wikipedia.
How can I clean the stamps?
Water and dish soap! Cleaners that contain a solvent, are less suitable because they can affect the polymer (over time).
Can I order a stamp of my own design/logo?
Yes, click here for more information.
I would like to design for Durftestempelen, can I?
We work with a small group of designers. Yes you can! Durftestempelen is looking for designers, please send us an email.
Can I pick up my order?
Durftestempelen doesn't have a physical shop, so it's not possible to pick up orders.
The article I want to order is sold out, now what?
You can send us an email with your wishes and we will contact you as soon as possible.
I would like to exchange my product, can I?
This is possible. Shipping costs are your responsibility. Also check out the Terms & Conditions.
I would like to return my purchased product, can I?
Of course you have the right to return the product within 8 days. The article has to be returned in original state. Also check out the Terms & Conditions.
Where can I also find Durftestempelen online?
You can find us on Twitter, Facebook, Instagram and Pinterest!